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Zillow is Hiring Work from Home in any of the 50 states!

ZIllow is hiring work at home in lots of states!

Zillow is a big web site the place you possibly can go and discover house and home listings.Zillow makes over $2 billion a yr! This firm is hiring distant buyer care advocates within the US!

We’re contributors within the Amazon Associates program and different affiliate applications. There are referral hyperlinks on this web page, and I’ll obtain a small fee, for gratis to you, if you buy by way of my hyperlink. Thanks.

If you’re not on this Liberty Mutual Insurance coverage work from home job, you possibly can attend a FREE work from home workshop right here. Caitlin Pyle, multi-millionaire work from home mentor will present you tips on how to work at home as a proofreader and make-up to $60/hr! HEAD HERE to start your work-at-home profession.

Concerning the workforce

Zillow Group is hiring a motivated Buyer Care Advocate to hitch our Buyer Care Crew. We’re a close-knit workforce that collaborates with all areas of the enterprise. Our focus is to construct and strengthen relationships with rental professionals whereas serving to them fill their vacancies by way of Zillow Rental Supervisor.


Concerning the function

  • Work each day with paid companions and clients (landlords, property managers, and renters) and inner staff to troubleshoot points and reply product questions.
  • Conduct analysis and buyer interviews to collect suggestions and advocate for product enhancements.
  • Have a robust dedication to offering schooling and resolving technical points whereas sustaining a excessive stage of professionalism and customer support.
  • Reply to all clients inside assigned service ranges and take possession of resolving buyer points.
  • Deal with a excessive quantity of buyer inquiries (through e-mail and cellphone) and meet and exceed outlined ticket quotas and different exercise metrics utilizing Zendesk.
  • Overtly talk with all clients (inner and exterior) and adapt shortly to adjustments.
  • Often report suggestions to assist enhance the client expertise and improve workforce effectivity. This consists of concepts to lower incoming quantity of buyer complaints, create readability in workforce SOPs, and higher information base content material for exterior companions.
  • Work with inner groups to report and drive resolutions to website bugs and technical points affecting the associate expertise.
  • Assist Zillow Group Leases’ new merchandise as they launch and keep abreast of business occasions to know how these adjustments would possibly impression our product and clients.


This function has been categorized as a Distant place. “Distant” staff wouldn’t have a everlasting company workplace office and, as a substitute, work from a bodily location of their selection which should be recognized to the Firm. Workers might stay in any of the 50 US States, with restricted exceptions. In sure circumstances, an worker in a remote-designated job might have to stay in a selected area or time zone to assist clients or shoppers as a part of their function.


Who you might be

  • Earlier expertise working within the insurance coverage business, both as a customer support agent or in one other capability.
  • You see customer support as vital to the success of a company and are keen about satisfying our clients.
  • Excessive diploma of possession and dedication to work shortly and precisely in a continually evolving surroundings.
  • Expertise utilizing numerous channels for delivering buyer assist, together with cellphone and e-mail.
  • Glorious communications and interpersonal expertise.
  • Capable of work efficiently and effectively with clients who’ve various levels of product and technical proficiency.
  • Glorious problem-solving expertise, with a technical aptitude and are inclined to study new methods.
  • We transfer shortly right here together with our business. We’re in search of somebody that’s prepared and capable of be versatile and develop with us.
  • Resourceful, and savvy with database searches, web searches and discovering new methods to sort out points.



  • Candidates are required to have a property and casualty insurance coverage license of their dwelling state or have the power to acquire such a license.
  • Candidates ought to have at the least two years of expertise in a customer support or communications function.
  • Earlier expertise in Zendesk or different CRM software program.
  • Expertise in actual property/promoting/web / and or media surroundings most well-liked.



Along with a aggressive base wage this place can also be eligible for fairness awards primarily based on elements similar to expertise, efficiency and placement.


Get to know us

Zillow is reimagining actual property to make it simpler to unlock life’s subsequent chapter. 



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