Our Frequent Goal is the guideline that exemplifies the best way we behave at Liberty Mutual Insurance coverage. It helps us and retains us on monitor as we try to realize our enterprise targets. It defines how we work together with our prospects, brokers, and one another to ship the type of distinctive buyer expertise that differentiates us from our rivals. We obtain our Frequent Goal by demonstrating our High quality Requirements of behaving with integrity, delivering experience, displaying care and compassion, and making issues simple.
The Gold Service program contributes to Safeco’s place as a pacesetter within the unbiased company channel. Via Gold, we offer trade main experience to assist our unbiased brokers develop and care for his or her prospects 24 hours a day/7 days every week/one year a 12 months. Our assist not solely improves buyer experiences, but in addition permits brokers to give attention to different areas of their enterprise, like selling high quality progress for Safeco.
On the coronary heart of rising our program is you – our valued worker!
Our name middle class begins on Monday, August sixteenth, 2021. Our hours of operation are from Sunday by way of Saturday, 7:00am-12:15am PST. We assist our prospects 24 hours a day/7 days every week/one year a 12 months so our customer support representatives have to be versatile to work inside the hours of operation, plus weekends and holidays.
Via our firm paid 10 week coaching program, you’ll study insurance coverage insurance policies, rules, servicing, and what it takes to display our High quality Requirements and Frequent Goal, delighting our prospects and brokers each step of the best way. Coaching hours are from 8:00am-4:30 pm, Monday by way of Friday. This consists of formal classroom instruction, assessments, and testing to go the Private Strains Licensing examination, which is a requirement for this function.
- Most well-liked areas for this place are states inside the Mountain Time or Pacific Time Zones.
- The next states/districts are excluded from eligibility presently: Alaska, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.
- Helps prospects of their time of want by constructing rapport, responding to, and resolving inbound cellphone calls in a fast-paced name middle setting. That is carried out by figuring out and offering companies and options to their questions relating to renewals, protection, eligibility, billing, and coverage modifications.
- Delivers experience by figuring out and analyzing buyer and agent wants to make sure excessive satisfaction, progress and retention of enterprise.
- Supplies counsel, steering and options to our prospects to adequately cowl and defend what they worth most. That is carried out by utilizing upselling and cross-selling gross sales expertise to coach prospects and brokers on new and current insurance coverage merchandise & companies.
- Upholds our buyer care requirements by attaining particular person targets on name high quality, deal with time, lead switch ratio, adherence, first name decision, and reliability.
- Maintains and tracks correct information in numerous laptop methods.